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Appalachian Cabinetry and Woodworking complaints

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5247 West Andrew Johnson Highway
Morristown, TN 37814 | Get Directions

(423) 353-4368

http://www.appalachiancabinetr...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Appalachian Cabinetry and Woodworking closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Appalachian Cabinetry and Woodworking

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10/1/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/24/2021

DANNY PATTON started working on our kitchen since last part of February. He took at least 3 cabinets to his workshop to repair but none of them have been returned. He claims they have been repaired. I saw them after being repaired. At least one time. Tried to connect with him, left many messages at no avail. His cell phone number is 865-333-6615. Resolution Sought We would love to get our cabinets so our kitchen can be finished.

Company Response

9/29/2021

Company states: Mr. Rice has been contacted and Mr. Patton will get with him in a couple of weeks. He has been terribly sick with Covid-19 and has some lasting effects.

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