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Appalachian Power Company complaints

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8101 Thomas Nelson Hwy
Lovingston, VA 22949 | Get Directions

(800) 956-4237

http://www.appalachianpower.co...

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Appalachian Power Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Appalachian Power Company

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2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

The power company cut down over a dozen pine trees and a couple apple trees on my property. The agreement was to cut the trees at ground level and the wood into firewood size pieces to burn in a wood stove. They did neither of these, left large pieces of trees and did not cut any ground level. I'm a 78 year old woman who is caregiver to my husband with Alzheimer's. This is not acceptable to me or my neighbors. I have always done my best to keep my property neat and tidy . I want this completed, trees removed , I am not burning pine in my home. Trees cut level with the ground, they have destroyed my privacy and I want to have a fence put up which is impossible with the mess they left. Please help me resolve this situation it is causing a lot of distress. Thank you Resolution Sought Remove the cut up trees they left and cut the stumps to ground level

7/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

6/17/2021

We have power all the time the power is never back on in under 4 hour. On June 14 our lights went out and we were without power for 20 hour and on June the 15 it went off again around 5.oclock on was said to be on by no later than .9 that came and went still no light and was told it would be 2.in the morning we lost food in fridge and freezer and have to replace a router for our dish receiver. I think a company would do a little better for the price I pay that you could get them back on faster than that or you have blind and untrained people working for you and when I get my bill I had better not be charged for power When I Never Had Any. Resolution Sought Get the power on faster even if they have to hire more people. It was not even raining when they went off the sun was out not a cloud in the sky

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