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Apple, Inc. complaints

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One Apple Park Way
Cupertino, CA 95014 | Get Directions

http://www.apple.com

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Total Amount in Dispute:
$1,140,603.00

Total Amount Settled:
$1,333.00

Complaint Experience

42%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

115 complaints against Apple, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
21	Agreed to make an adjustment
1	Refusing to make an adjustment
27	Refuse to adjust, relying on terms of agreement
62	Unanswered

115 complaints against Apple, Inc.

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10/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

9/17/2025

Yes Apple.com/internet Company got ahold of my credit card information and made unrecognized charges to my account. I called the customer care number which (866)712-7753. I do not have an apple account so why would I go on their site and open up account to dispute the charge. You can never speak to a petson. Red Flag! I got a new debit card and somehow they got my new number and started charging my checking account again!! This company is a scam stay away from them. Resolution Sought I want my money back. Stay away from my debit card too!!

10/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

9/9/2025

I purchased an Apply16 Pro two months ago and have been having continuous problems with poor connection and dropped calls since purchasing. Now my calls are going straight to voicemail. Resolution Sought Switch phone since change of AT&T ESIM card did not work nor could Geek Squad fix the problem.

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