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Apple, Inc. complaints

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One Apple Park Way
Cupertino, CA 95014 | Get Directions

http://www.apple.com

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Total Amount in Dispute:
$1,126,293.00

Total Amount Settled:
$1,333.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

111 complaints against Apple, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
25	Agreed to make an adjustment
1	Refusing to make an adjustment
30	Refuse to adjust, relying on terms of agreement
51	Unanswered

111 complaints against Apple, Inc.

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6/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

5/13/2025

They said they will send a check it's already been 13 weeks and they keep calling every 2 weeks say the need to verify the darn thing and honestly I don't think I wanna wait anymore for this check to get a refund I feel like I am being played with and I want my money Resolution Sought I want the refund through apple pay not a check

5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/28/2025

APPLE INC. One Apple Park Way Cupertino, CA 95014 +1 408-996-1010 [email protected] [email protected] TICKET 102499429298 1. EMAILS THAT I SEND TO MYSELF DO NOT REACH [email protected] 2. EMAILS SENT FROM [email protected] DO NOT REACH MY INBOX, AT MY OTHER EMAIL ACCOUNTS. TICKET 102516169707 3. [email protected] DOES NOT RESPOND TO MY EMAILS SEEKING SUPPORT: DATES OF EMAILS SENT TO ICLOUDADMIN: 10/15/2019 01/03/2020 12/28/2024 OTHER OLD UNRESOLVED ISSUES 4. EMAILS DO NOT OPEN WHEN I CLICK ON THEIR HEADINGS 5. FOLDERS IN MY ACCOUNT APPEARED SCRAMBLED A FEW YEARS AGO. I REPORTED THIS BUT NEVER RECEIVED A RESPONSE. MORE INFORMATION: I WORK ON ANDROID, MY CELL IS A GALAXY S24+; AND I HAVE TRIED IN SEVERAL BROWSERS. FURTHERMORE, I AM SPEECH IMPAIRED AND THIS HAS TO BE HANDLED VIA EMAIL. LAST TIME THAT I USED YOUR CHAT WINDOW THEY SAID THAT THEY HAD ESCALATED THIS TO YOUR SENIOR STAFF. AND THEY SAID THAT THEY WERE GOING TO EMAIL ME BUT THEY DID NOT DO IT. 2025 04 27 FILED A COMPLAINT WITH THE BBB FILED A COMPLAINT WITH BCA CONTACTED APPLE AGAIN. TODAY MY OUTLOOK ACCOUNT WAS BLOCKED PERHAPS BECAUSE OF THE FREQUENT BOUNCED EMAILS. I REMINDED THEM THAT THEIR SENIOR STAFF DID NOT CONTACT ME VIA EMAIL UNLIKE WHAT THEY SAID DUE TO MY SPEECH IMPAIRMENT. 2025 04 04 CHECKED WITH APPLE AGAIN ON THIS TICKET 102559502048. I AGAIN DESCRIBED THE PROBLEM IN DETAIL. 2025 03 29 CHECKED WITH A Resolution Sought THE FIVE POINTS ARE RESOLVED.

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