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Apple Used Autos Shakopee complaints

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1400 1st Avenue East
Shakopee, MN 55379 | Get Directions

(952) 260-3535

http://www.appleusedautos.com

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Total Amount in Dispute:
$27,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apple Used Autos Shakopee closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apple Used Autos Shakopee

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12/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $27,000.00 Amount Settled: $0.00

Customer Complaint

11/22/2023

I purchased the vehicle in April of 2022 and it drove perfectly for 4 months until I had to let it sit for a week because I had to fly to Florida. After I returned and started the vehicle, the engine was knocking very loudly. That told me that the engine was most likely treated with an oil treatment and when the car sat for those days the treatment had settled and you could hear the engine knocking. I used my extended warranty that I paid for to fix the problem and I still had to pay an additional $1000 to $1600 to repair it. The same issue happened again on August 28th of 2023 while I was in Chicago for a funeral. Resolution Sought Repay me for selling me a lemon because I don't want another vehicle from them due to the lack of integrity that this company has.

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