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Appliance Pro Experts complaints

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3065 SW Wilshire Blvd
Burleson, TX 76028 | Get Directions

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Total Amount in Dispute:
$687.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Appliance Pro Experts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Appliance Pro Experts

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $687.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

Refrigerator repair Tech came to my home to fixed two problems, my freezer was not freezing and my light will not come on on the fridge side. He stated the freezer was fixed and he would return the following week to complete the job however freezer's not working and he will not pickup the phone when I call. I paid him for half the job that he stated was fixed he's been coming out to my home for months stating he needed to replace parts and nothing that he does work, I just want my refund because this will allow me to move on. Resolution Sought Refund my $687.00

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