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Appliance Servicers Union complaints

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3419 East Chapman Avenue, Suite 223
Orange, CA 92869 | Get Directions

(877) 755-5237

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Total Amount in Dispute:
$934.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Appliance Servicers Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Appliance Servicers Union

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $449.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

The issue of the ND error message is not resolved. The technician did not do any assessment to confirm that the drain pump is the issue before suggesting to replace it because it is a "common issue". Immediately upon his changing the drain pump we sent a video and message that it was still not operating. Upon return the technician suggested purchasing a new drain pump. He did some abbreviated testing but could not repeat the error message. When speaking to Samsung Cares, we informed them early on that we desired a refund and were informed that we would receive an refund if the issue was not addressed. The technician did not follow up with us. We had to call several times before Samsung Cares contacted us and sent the technician back out for a third time. Upon his arrival he did no testing or diagnostics to identify the problem. We informed him that the error occurred when the machine completed a cycle. He then suggested that it could be the motherboard and suggested we repair it. He could not give us a price nor did he do any assessment to determine that this could be the issue. He also informed us that he was unable to tell what model the machine was in order to identify the estimated cost. We do not desire a partial refund, we would like a full refund because it is not confirmed that the drain pump was ever the initial issue. He replaced it without any diagnostic to confirm. Resolution Sought Full refund

2/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $365.00 Amount Settled: $0.00

Customer Complaint

1/26/2024

I called GE Care about my leaking refrigerator. They sent a tech and the tech said I had a leaking valve and he needed to order the part. I wrote him a check and later the part came in, so he stopped by to install it. A week goes by and my refrigerator continues to leak. I texted him about it and he came back and said, "That's condensation." I said, "Ok, so fix it." He refused. I called GE Care and they said they would look into this, but they never did. After a week, I call and ask for status. They said, "The part is working. No refund." I paid with a check, so I can't dispute it with my credit card company. Resolution Sought Refund my money or replace my freezer door for free. Can I give the business negative stars?

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