Find a reputable business?

Complaints and Resolutions

Appliance Servicers Union complaints

Read Complaints File Complaint View Full Report

3419 East Chapman Avenue, Suite 223
Orange, CA 92869 | Get Directions

(877) 755-5237

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,234.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Appliance Servicers Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Appliance Servicers Union

Sort by

7/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/1/2024

Have been dealing with these people for months. They came and "repaired" our Samsung ice maker, and it didn't work. We paid 300 dollars more fur a new ice maker. The tray inside was cracked, and the "new" ice maker still didn't work. They came out yet again with another ice maker replacement a month ago and it's still not working. Made another appt over two weeks ago that wax supposed to happen yesterday and the tech never showed/ never called. I called the call center and they said they would find out why he never showed. No call back from them yet, so I phoned again today and now nobody is picking up. Resolution Sought Refund so I can hire a competent technician AND responsive company.

4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $449.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

The issue of the ND error message is not resolved. The technician did not do any assessment to confirm that the drain pump is the issue before suggesting to replace it because it is a "common issue". Immediately upon his changing the drain pump we sent a video and message that it was still not operating. Upon return the technician suggested purchasing a new drain pump. He did some abbreviated testing but could not repeat the error message. When speaking to Samsung Cares, we informed them early on that we desired a refund and were informed that we would receive an refund if the issue was not addressed. The technician did not follow up with us. We had to call several times before Samsung Cares contacted us and sent the technician back out for a third time. Upon his arrival he did no testing or diagnostics to identify the problem. We informed him that the error occurred when the machine completed a cycle. He then suggested that it could be the motherboard and suggested we repair it. He could not give us a price nor did he do any assessment to determine that this could be the issue. He also informed us that he was unable to tell what model the machine was in order to identify the estimated cost. We do not desire a partial refund, we would like a full refund because it is not confirmed that the drain pump was ever the initial issue. He replaced it without any diagnostic to confirm. Resolution Sought Full refund

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile