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Apria Healthcare complaints

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7353 Company Drive
Indianapolis, IN 46237-9274 | Get Directions

(888) 492-7742

http://www.apria.com

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Total Amount in Dispute:
$238.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apria Healthcare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apria Healthcare

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $237.87 Amount Settled: $0.00

Customer Complaint

1/19/2024

I made a payment of 50.00 and they only put 26.53 towards my account still missing 23.47 to make the 50.00 nobody helps I've been fighting this since July of 2023. I keep getting the rin around when I call. Not the first time this company has taken my money. They billed my insurance incorrectly in May of 2023 which leaves this discrepancy of 237.87 Resolution Sought That they fix their mistakes after how many months. Nobody wants to help out

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