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APS Federal Credit Union complaints

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259 Fremont Road
Charleroi, PA 15022-1707 | Get Directions

(800) 223-8919

http://www.apsfcu.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against APS Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against APS Federal Credit Union

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5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I have been a member of the credit union for over 15 years. I recently paid off my credit card and other loans totaling around 28,000. I owe them zero. They locked my credit card account after they took my payment due to I'm later on my discover card !! I feel that I am being robbed and targeted by this credit union and being discriminated!! They are making this personal!! I have never been late on any payments and paid off over 200,000 I loans over the years . I was told by Michael the teller that they recently got in trouble for writing bad loans . That's is not my problem and I should not be punished for them doing bad business with other people. I have also gave them business by my family members and children. I feel like was was taking advantage off and all they wanted was this lump some of cash I just paid them .. not how a credit union is supposed to do business. Resolution Sought I want a written apology from all board members. Someone needs to be removed immediately from this credit union if bad loans are happening and good people like my self get punished!!

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