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Aqua Pro Irrigation, Inc. complaints

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2270 Cantillo Court
Conway, SC 29526 | Get Directions

(843) 234-3148

http://www.hunterindustries.co...

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aqua Pro Irrigation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aqua Pro Irrigation, Inc.

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8/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

7/21/2021

Hired this guy Tony from Aquapro to install my irrigation system because other neighbors were using him. Showed up to my door with no shirt on with no contract, paperwork, explaining process, or invoice for costs. After the job left no receipt/invoice and left trash all over my yard and did not bury equipment well enough underground. Within a few days a neighbor and myself noticed our land was boggy and sinking and made attempts to contact. We attempted multiple times a week to both numbers provided on the card given to reach Tony with no response. Finally, after texting his cell phone telling him I would be contacting a lawyer did he finally respond. Tony stated he would come the next morning to check the leak and never showed. Texted him multiple times and 3 days later showed unannounced only to push a button on the irrigation system for a minute and say it wasn't leaking. He never checked the ground and told my husband rudely there was no leak. He then continued to rudely argue with my husband back and forth in front of my kids with no regard when my husband simply asked "how does he know there isn't a leak" and "why he didn't call us back promptly. " Tony was highly unprofessional from the start and now we are going to have to contact another irrigation installer to check out his work properly and fix anything that may be wrong. This will put us into more debt installing this system and all I am asking is the money back we will most likely need to pay to fix his work. Resolution Sought Give me the money back to have someone else fix his mistakes.

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