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Aramark Corporation complaints

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2400 Market Street 8th Floor
Philadelphia, PA 19103 | Get Directions

(888) 439-5020

http://shop.icaregifts.com

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Company has a pattern of complaints alleging non-delivery of orders, inadequate customer service, and difficulty obtaining refunds.

Complaint Closing Statistics

2 complaints against Aramark Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Aramark Corporation

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11/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

10/24/2025

I purchased a package for a family member to be delivered, at the cost of $110 per package, I do this weekly. Every time my family member receives the package; there is always missing items. This last time it was 5 missing items. When I call the company, they tell me to have the inmate to deny the package if there are missing items. But they inmates do not have the opportunity to check the package before signing for it. The officers do not let them check. So what is happening to all the money I spend to send them packages. Resolution Sought Send the missing items or refund the money

2/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

I sent 2 different care packages on dec20th and paid an extra $19,97 for my son to get it the next day. I spoke with him on Friday Dec 22nd and he had received nothing. He is incarcerated at Collin county minimum detention center. I paid by cash app and since transaction shows completed there is nothing they can do. I would need to reach out to the bogus company. I absolutely hate scammers and hate is a very sad strong word.Here is the supposedly conf# 8UDOKMUXL. Order # CC36645. On another email the letters drop off. It's 36645. Thank you Resolution Sought Refund my $89.97 ASAP so that I can use the Collin county link to order the packages and know my son receives them.

Company Response

1/31/2024

Company states; After careful consideration of Ms. Fields' complaint, Aramark would like to provide the below response. We truly value the public's trust and confidence in us, and we endeavor to promptly resolve any concerns. Aramark does not offer Cash App as a payment option on its official website, and thus, Aramark did not execute the Cash App transaction described by Ms. Fields in the complaint. It is possible that the transaction was performed through a fraudulent e-commerce website, and we encourage Ms. Clark to submit an inquiry to her bank to resolve any additional concerns. Thank you for your time and attention to these matters. Sincerely, Counsel, Aramark

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