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Arbor Village complaints

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10825 Dorchester Road
Summerville , SC 29485 | Get Directions

(843) 419-7772

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arbor Village closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arbor Village

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8/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

As you know we have been in a COVID 19 crisis I have been trying to get help with my rent I found an organization that was willing to help me with my rent the problem is the apartment complex would not release the W9 or venue Number that is needed for the organization to help me with my rent I keep getting the runaround about it if they don't apply with the venue number I will be evicted I am sure for tax purposes they should have the W9 and the When you number on hand I am not understanding the reason why I deal with holding that it is not Fear that me and my family will be evicted simply because they won't give a tax ID number Resolution Sought To look into why are they with holding the W9 and venue number

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