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ARC Claims Management complaints

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1 Mall Drive #630
Cherry Hill, NJ 08002 | Get Directions

(877) 714-1100

http://www.arcclaims.com

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Total Amount in Dispute:
$41,948.00

Total Amount Settled:
$200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

13 complaints against ARC Claims Management closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

13 complaints against ARC Claims Management

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11/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,600.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

Where to start. ARC closed a claim three times, for three reasons in less than 2 hours. The agent did not listen, read or allow anything to stop them from closing as fast as possible. First two in under 2 minutes because the agent did not read the claim accurately and finally the third and each one was almost irrational reasons. i. ARC is a puppet 3rd party that isolates Amazon from the customers who have sustained property damage. Be nice to know those numbers settled to denied? Maybe later. Rating on NJ BBB is currently second to LAST of unaccredited businesses. Resolution Sought Amazon to be responsible and use real ethical claims management. Only two years ago they were forcing arbitration within Amazon so moving to ARC was just way of putting on another disguise.

Company Response

11/6/2023

My apologies for not responding. I cannot locate any complaint from your office. Mr. Alfredson filed a complaint with the BBB and I resolved the claim. Bottom line, this matter has been resolved.

1/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/6/2023

This company lied and tried to avoid my claim for 3 months. A drunk Amazon driver did donuts and destroyed 1/2 acre of my landscaped yard and they don't care. As a result, we canceled 5 amazon prime memberships and sold all of our Amazon stock. I will make sure Amazon does not get any more business and I hope their stock continues to tank. Resolution Sought Fix my damage

Company Response

1/9/2023

The claimant has also filed a complaint with the Better Business Bureau. I sent an email to the claimant requesting he provide me with ARC file number and that I would review the claim upon receipt of that information. To date, the claimant has not responded. I send him a follow up email this morning and await his response.

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