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ARC Claims Management complaints

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1 Mall Drive #630
Cherry Hill, NJ 08002 | Get Directions

(877) 714-1100

http://www.arcclaims.com

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Total Amount in Dispute:
$39,645.00

Total Amount Settled:
$200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

13 complaints against ARC Claims Management closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

13 complaints against ARC Claims Management

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3/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $547.10 Amount Settled: $0.00

Customer Complaint

3/7/2025

Amazon driver has a witnessed hit and run of my fence Wenatchee Police case number 25W02852. ARC Global Risk is refusing to contact me or deal with Wenatchee Police. Amazon has resubmitted the claim with zero response. After 10+calls and multiple email over a week and half still no response. Resolution Sought Contact me to update me on status of claim so I can fix my fence to keep my dogs in the yard and become whole again after their clients negligence.

Company Response

3/10/2025

We have contacted the claimant and have arranged for an appraisal of the damage. The adjuster assigned to the claim will continue to work with the claimant until the matter is resolved.

3/30/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

I've sent over 10 emails and left 3 phone messages for the representative and her supervisor with no response. Claim open/estimate submitted over 30 days ago. Resolution Sought Pay the claim

Company Response

3/10/2025

The offer to the claimant was based on an appraisal utilizing the EXACTIMATE software. A copy of the appraisal has been furnished to the claimant. We respectfully maintain the offer was appropriate for the damage done to his property

Customer Rebuttal

3/12/2025

The original complaint was never about the initial estimate but communication/follow up on the taxes owed and lack of response to written communication and phone mrsssges left that were never returned.

Company Final Response

3/27/2025

The claim has been paid in full. Check was issued via echeck on 3/14/25 and claimant has acknowledged receipt of the check.

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