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Arcadia Solar LLC complaints

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4050 East Cotton Center Blvd Building 3 Suite 30
Phoenix, AZ 85040 | Get Directions

(602) 368-1202

http://www.arcadiasolar.com

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Total Amount in Dispute:
$26,905.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arcadia Solar LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arcadia Solar LLC

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10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $26,905.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

Arcadia Solar prople headed by Alexis Tavares of Senergy in April 2023 started contacted me for solar system for my house in Avondale AZ 85323. April 28, 2023, they went to the house and got me into a contract with Arcadia Solar through a deceitful promise that they will help me save on my electric bill with SRP. They computed the average and came up with $130 to $150 per month. So they gave me a plan for $99. 31 per month through Sunnova, saying that SRP's bill will just be $30 to $40 and with the increase in the electricity in the future, I will be paying a flat rate and save. With all those misrepresentations of the facts, they got me into signing a contract. I trusted them that if there will be a problem, they will fix it. The solar was installed and started running in June 15, 2023 where my bill from SRP came for July, it was $124.96 which I did not mind because the solar was installed half that month. The next bill with the solar is worst because it is $224.98 plus the $99.31 that they are charging me for the solar, my bill is now more than $300. SRP who told me that the solar system installed is just producing 670 kw per month that is not enough to power up our average consumption 1200 kw per month. As experts on solar, Arcadia & Senergy could have told me that the $99 plan will not do me any good but instead they went on until the time I got my bills and reslized I was deceived by these companies. As an innocent consumer, I was taken advantage. Resolution Sought To correct their intentional mistake of putting less panels that did not give me enough power just to get me into a contract for them to get commissions, their offer of installing more panels must not be for another fees OR let me get out of this contract which is not helping me in any way. Arcadia and Senergy are at fault for deception so they must be the one resolving this issue at their own cost.

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