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Arcani Coil Care complaints

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2809 Philadelphia Drive
Dayton, OH 45405 | Get Directions

(937) 952-5006

http://www.arcanicoilcare.com

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Total Amount in Dispute:
$118.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Arcani Coil Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Arcani Coil Care

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12/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $22.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

I have order from this company at least 3 times . I have never had a problem. But this time a made a purchased in august and I still have not received my product. I purchased in august i have tried to contact them and every contact is not working. I spent $22.00 my order # was SQ7215734 my quantity was 2 bottles of edge control the no rub. it was on sale for half price. I would like the product but if that is not possible I would like a refund. they need to have a better real contact because i would not have contacted this way if i could have got in touch. Resolution Sought Ship my product please.

11/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $64.00 Amount Settled: $0.00

Customer Complaint

10/4/2023

I placed two separate orders with this company one in July and one in August. I haven't received product for neither. I tried reaching out to them, no luck, but they keep sending me advertisement and email regarding their product. Resolution Sought I would like for you all to ask them not taking money before giving people product. Knowing they're having an issue with product. I went to there reviews and see they've a lot complaint on same issue! There need be stop on taking people money.

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