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Arcani Coil Care complaints

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2809 Philadelphia Drive
Dayton, OH 45405 | Get Directions

(937) 723-8970

http://www.arcanicoilcare.com

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Total Amount in Dispute:
$56.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arcani Coil Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arcani Coil Care

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12/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55.88 Amount Settled: $0.00

Customer Complaint

11/28/2022

Your order has been delivered! The last of the items from your order #350690 have now been delivered! Haven't received your package yet? Let us know. I HAVE SENT SEVERAL MESSAGES TO arcani coil letting them know that I DID NOT RECIEVE THIS ORDER ALTHOUGH IT SAYS IT WAS DELIVERED ...I would like them to send me another order. Thank you Order Details: Enthroned Edges - 8oz Quantity: 3 Your order was shipped via USPS to the following address: Dorchester, Massachusetts 02122 United States Thanks again for your order! If you have any questions, reply to this email or contact us at info@arcanicoilcare.com Resolution Sought I would like them to resend my order please!

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