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Arco Store complaints

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2412 Windmill Lane
Las Vegas, NV 89123 | Get Directions

(702) 263-0614

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Total Amount in Dispute:
$68.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arco Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arco Store

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3/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $68.23 Amount Settled: $0.00

Customer Complaint

2/11/2025

My complaint is arco over charged my wellsfargo card ending in 3304 about 68.83 and i did dispute it with my bank that said i couldnt dispute it cause i swipe my card outside on the machine and didnt have a receipt of the transaction i tried and get the receipt several times they said they didnt have such transaction on January 8 2025 and therefore the bank said they closed dispute and said i have to take it up with merchant arco i drive a 2000 Toyota corolla i couldn't have put 75.84 in my vehicle. Resolution Sought I would like the store to refund the difference 68.83 bk to my wellsfargo card ending in 3304

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