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Arcola Inn complaints

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236 South Jacques Street
Arcola, IL 61910-1813 | Get Directions

(217) 268-4971

https://arcolainn.business.sit...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Arcola Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Arcola Inn

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10/30/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

The owner illegally walked into the room while I was half naked and then taking more money from us for saying that we can't be there after we paid he did not knock on the door he simply took a keys and walked in and as soon as he seen me he realized I was half naked but he did Not close, again he opened is more wider to be seen in public. There no cameras, but my husbands boss came to the door and spoke to me I told him he did not knock he walked in. Resolution Sought Like to have them closed or new owner this person does not need to be rude with customers or robbing us of our money.

Company Response

10/18/2023

I want to offer my sincere apologies for the unfortunate experience you had during your recent stay with us. The person you encountered was a member of our housekeeping staff, and I deeply regret any inconvenience they may have caused. I'd like to clarify that there was no room registered under your name; the room in question was rented by your significant other's boss, who indicated only two occupants. Had our team been aware of your presence, we would have taken steps to avoid this situation. We value your satisfaction and are committed to improving our communication to prevent such incidents in the future.

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