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ARCpoint Labs of Florence complaints

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8174 Mall Road
Florence, KY 41042 | Get Directions

(859) 659-7884

http://www.arcpointlabs.com/fl...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ARCpoint Labs of Florence closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ARCpoint Labs of Florence

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9/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/23/2022

I went to Arc labs to take a drug screening for a employment. I submitted a urine sample to arc labs and the guy taking the sample smelled it and said it smelled sweet and demanded another sample. I asked him what kind of scientific method that was and he replied do you want this job or not. At which time I walked out the office. Resolution Sought I think the guy should face some kind of discipline do to his actions. If he had anything to drink eat smoke anything can affect your since of smell and its not Professional to use unscientific test when there's scientific ways to do that.

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