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Argent Credit Union complaints

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11900 Chester Village Drive
Chester, VA 23831 | Get Directions

(804) 748-9488

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Argent Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Argent Credit Union

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3/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

2/12/2024

On 01APR2023 I was involved in a total loss accident. My vehicle was financed through Argent. I purchased GAP insurance when I purchased the vehicle. GAP insurance has paid what Argent told them is the GAP from what insurance paid out. Argent is starting that because I had utilized their "skip a payment" service 2 times when my military pay was incorrect that the total of those payments were not part of the loan and that I now owe them $1200 from those 2 payments that they started were not part of the loan or added back to the loan. This information was not afforded to me at the time that I asked about the "skip a payment" service when my military pay was not correct. The customer service I have received has been highly unacceptable as I would not have accepted the terms of the "skip a payment" when I asked about it and would have found another way to make the payment. Argent has also started that GAP insurance will not cover the $1200 as it was no longer part of the original loan. Resolution Sought I would like the business to either fix the loan and have GAP insurance pay it as it should have been according to the information they gave to me or forgive the $1200 balance as I had no knowledge of the terms of the "skip a payment" service.

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