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Arizona Public Service Co. complaints

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400 North 5th Street
Phoenix, AZ 85004 | Get Directions

(602) 250-1000

http://aps.com

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Total Amount in Dispute:
$182.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Arizona Public Service Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Arizona Public Service Co.

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $166.37 Amount Settled: $0.00

Customer Complaint

12/29/2023

They added a bill of 166.37 for a bill they never sent me and I checked my online account. 2 months after this supported bill they set up a payment plan for this bill in 6 month without my knowledge or consent. They just added to my bill without a statement thinking I would not notice an extra 30 on my bill. Never did the bill me for this. Resolution Sought Take off the payment plan and credit my account this 166.37

11/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

I have called APS 3 times trying to get assistance with a $16 return payment fee that was charged to my deceased mothers account with Aps. When my mother passed away the bank froze her account and all payments were returned. There was no joint signer on her account so we were not aware of who payments were being returned to. APS supervisors said only my dead mother can dispute the charges. APS will not let me speak to anyone above the supervisors for assistance to settle her account. Phone rep threatened that if I did not pay her account they would put my deceased mother's charges on my account. Resolution Sought I want the $16 return payment fee on my deceased mother's account reversed/ credited back

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