Find a reputable business?

Complaints and Resolutions

Arizona Public Service Co. complaints

Read Complaints File Complaint View Full Report

400 North 5th Street
Phoenix, AZ 85004 | Get Directions

(602) 250-1000

http://aps.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$166.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arizona Public Service Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arizona Public Service Co.

Sort by

1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $166.37 Amount Settled: $0.00

Customer Complaint

12/29/2023

They added a bill of 166.37 for a bill they never sent me and I checked my online account. 2 months after this supported bill they set up a payment plan for this bill in 6 month without my knowledge or consent. They just added to my bill without a statement thinking I would not notice an extra 30 on my bill. Never did the bill me for this. Resolution Sought Take off the payment plan and credit my account this 166.37

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile