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Arizona Public Service Co. complaints

400 North 5th Street
Phoenix, AZ 85004
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(602) 250-1000

http://aps.com

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Total Amount in Dispute:
$182.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Arizona Public Service Co. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Arizona Public Service Co.

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $166.37 Amount Settled: $0.00

Customer Complaint

12/29/2023

They added a bill of 166.37 for a bill they never sent me and I checked my online account. 2 months after this supported bill they set up a payment plan for this bill in 6 month without my knowledge or consent. They just added to my bill without a statement thinking I would not notice an extra 30 on my bill. Never did the bill me for this. Resolution Sought Take off the payment plan and credit my account this 166.37

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11/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

I have called APS 3 times trying to get assistance with a $16 return payment fee that was charged to my deceased mothers account with Aps. When my mother passed away the bank froze her account and all payments were returned. There was no joint signer on her account so we were not aware of who payments were being returned to. APS supervisors said only my dead mother can dispute the charges. APS will not let me speak to anyone above the supervisors for assistance to settle her account. Phone rep threatened that if I did not pay her account they would put my deceased mother's charges on my account. Resolution Sought I want the $16 return payment fee on my deceased mother's account reversed/ credited back

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