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Arizona Public Service Co. complaints

400 North 5th Street
Phoenix, AZ 85004
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(602) 250-1000

http://aps.com

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Total Amount in Dispute:
$166.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Arizona Public Service Co. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Arizona Public Service Co.

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $166.37 Amount Settled: $0.00

Customer Complaint

12/29/2023

They added a bill of 166.37 for a bill they never sent me and I checked my online account. 2 months after this supported bill they set up a payment plan for this bill in 6 month without my knowledge or consent. They just added to my bill without a statement thinking I would not notice an extra 30 on my bill. Never did the bill me for this. Resolution Sought Take off the payment plan and credit my account this 166.37

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