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Arizona Renovations Home Improvements complaints

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1155 S Power Road Suite 114
Mesa, AZ 85206 | Get Directions

(480) 729-0703

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arizona Renovations Home Improvements closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arizona Renovations Home Improvements

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8/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

Nov. 17, 2020 I paid Michael Stewart $2000.00 to patch and apply Elastomeric Roof Coating on my mobile home roof. He told me it had a 10 year guarantee. It had leaked twice since then and he came down and recoated it and the last time he implied that he had done all he could do. It seemed fine until this recent monsoon where it started leaking like a seive. If he can't or won't fix it I feel I should get a refund so that I can fix it right. The license for this business is ROC#309734. The phone number is 480-729-0703 Resolution Sought I would like it fixed or a refund of my money if it cannot be corrected.

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