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Ark Financial complaints

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7447 East Southern Avenue
Mesa, AZ 85209 | Get Directions

(480) 360-1001

http://www.arkauto.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ark Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ark Financial

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

My car loan is with them as well as my warranty, I had an issue with my car they had my car towed to a shop and have had it for over a month will not take any calls no updates per the reviews this is a common issue from them they often end up repossessing or never returning the car and charging credit. Resolution Sought Shut them down return my money and protect my credit from any negative effects or return my car asap fixed with proper communication so it can be refinanced else where.

1/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/18/2023

purchased a used card about 5 months ago, from a dealership named Any Credit Auto and financed it through Ark Financial , put 12,000 miles on it in the time i have had it, the car message center prompted it was time for an oil change. I went to take5 did an oil change before continuing the mechanic notified me that there was coolant in the oil, i asked him if he could still do the oil change and he said yes, so he did it. I immediately called the finance company, my service department, they picked the car up and had it looked at, they are stating the car needs a new engine now, that there is water in the engine and I am responsible for it. They will not cover the cost of the engine i am responsible for it. Also if i am u able to repair the car they will repossess it for negligence I have only had the car 5 months. how is this even ok? can you help me. Resolution Sought To have the car fixed, I cannot afford a new engine or in a position to get a new car… this was hard enough for me to get into.

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