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Ark Naturals Company complaints

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609 East Jackson Street, Suite 100
Tampa, FL 33602 | Get Directions

(800) 926-5100

https://www.arknaturals.com/

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ark Naturals Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ark Naturals Company

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10/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

10/3/2022

After purchasing one ARK Naturals Brushless Toothpaste product on 9/29/2022. My dog was serverly sick abs had to ve rushed to the animal hospital because of the vomiting and blood found in her vomit. She is 13 years old and had to undergo extensive test to find out this product gave her a lot of inflammation and swollen GI track. A reaction from injesting this product. I had to endure close to $4000 dollars to help my dog while she is still in the hospital currently. There needs to be better warnings for other consumers that buy this product. Be aware! My dog is like my child and she should of had to go through this trauma experience over a product that is on the market today for consumers to buy. I write to the company itself but I'm not really sure that they will even respond. I have never ever gone through this with any other brand. I read other reviews and some other consumers had similar issues with there dogs breathing and vomiting after indigestion thus product. Buyers beware!!! Resolution Sought I would love for the company to help with the expenses I had to endure or offer some sort of support. Allow other consumers to see what a bad experience my dog and myself had to go through using this product.

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