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Arlinghaus Plumbing Heating & Air Conditioning complaints

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40 Cave Run Drive
Erlanger, KY 41018 | Get Directions

(859) 448-7268

https://www.arlinghausair.com/

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Total Amount in Dispute:
$17,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Arlinghaus Plumbing Heating & Air Conditioning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Arlinghaus Plumbing Heating & Air Conditioning

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6/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

Our air conditioner has been out of service since Mother's Day. We had an Arlinghaus service tech assess the situation the next day, and a part was ordered. We were promised 3-4 days. We were finally told the part would be installed today, 9 days later. Now Arlinghaus claims the part is incorrect and it will be another 5 days. This is unacceptable. We have been suffering in a house reaching 90 or more degrees. Since our system is still under warranty, we are asking for a new system to be installed at the cost of Arlinghaus. Resolution Sought A new system installed at their cost.

Company Response

6/6/2024

Company states; On May 15th, 2024, our licensed technician diagnosed the part failure that was causing the AC unit at customer home not to operate. While at customer home technician contacted local manufacture part store. At time of failure the part was not in stock with local manufacture and would need to be shipped from plant. Shipping time was 3-5 business days. May 21st, 2024, part was received from manufacture. Upon receiving of part, it was identified that part shipped was wrong part. We immediately contact local manufacture; the correct part was located at another city location. That part was delivered on May 22, 2024, and repairs were completed same day and customer has cooling. Customer has been called several times and voicemail left to verify that system is operating correctly. No call back has been received. Contact me if you have any questions. Regards, Operations Manager Arlinghaus Plumbing, Heating & Air Conditioning

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