Find a reputable business?

Complaints and Resolutions

Arlington Nissan complaints

Read Complaints File Complaint View Full Report

1100 West Dundee Road
Arlington Heights, IL 60004 | Get Directions

(224) 717-3140

http://www.arlingtonnissan.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arlington Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arlington Nissan

Sort by

10/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

9/12/2024

As soon as I bought the car the check engine light came on. Their service department was closed and it was Labor Day weekend so I couldn't get it in right away. Got it in Wednesday after Labor Day and they took the check engine light off. Now one week later it is back on again and they can't fix it. I have to take more time out of my day to get this fixed when they shouldn't have sold the car . They would not take the car back and this is not good business. Resolution Sought I want them to fix this or get another car the same as the one I have.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile