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Arlington Nissan complaints

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1100 West Dundee Road
Arlington Heights, IL 60004 | Get Directions

(224) 717-3140

http://www.arlingtonnissan.com

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Total Amount in Dispute:
$3,417.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arlington Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arlington Nissan

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8/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,417.00 Amount Settled: $0.00

Customer Complaint

7/21/2021

I was given with a signed selling price of 28,500.00 when I bought my car in Oct. 28, 2019 but the computation of the sales invoice the selling price is 30,822.00 plus1,095.00 TR&WHL which was supposed to be included in the selling price already. This discrepancy I discovered only yesterday and when I visited the dealership today I was told that it is not their fault and the person who did the computation they never heard of him(Carl Ritz)so they can do nothing about it. Resolution Sought Help correct my actual loan current balance with Citizen One Consumer Loan Servicing

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