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Arlo Technologies, Inc. complaints

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2200 Faraday Avenue, Suite 150
Carlsbad, CA 92008 | Get Directions

(866) 703-7170

http://www.arlo.com

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Total Amount in Dispute:
$116.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

4 complaints against Arlo Technologies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Arlo Technologies, Inc.

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10/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/2/2024

My arlo pro2 camera comes with video replay recording .They taken it away a now they're telling me I need a plan. I can see no recordings. Just live view. Resolution Sought I would like for arlo to restore my service like it was. I don't need a plan. When I bought the cameras it said no plan needed.

Company Response

10/3/2024

Hi Keith, This is Russell from Arlo Customer Care. I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services. Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that you received an incorrect battery for your device. I have created case number 44295364 as your Arlo case reference. I will be contacting you within the today to address your concern. Thank you and have a great day! Russell V Customer Care Advocate Arlo Technologies Inc

6/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $26.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

I cancelled my services 2 months ago and still being charged. Since I cancelled I can't access my old account and they have no live person to talk to. Even tried to get them to reset password. Resolution Sought Refund last two months and stop taking money from my account

Company Response

5/23/2024

Good day! My name is Rochelle, a Customer Advocate at Arlo. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in the hope of regaining your trust and confidence in continuing your business with us. Please be advised that I will be contacting you tomorrow, between the hours of 9 AM-12 PM PST. If you wish to be contacted at a specific time, let me know and I will be happy to assist. I look forward to your response. Thank you for doing business with us. Sincerely, Rochelle Gayeta Customer Care Advocate Arlo Technologies, Inc.

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