Complaints for Armexco in Pico Rivera, CA - 13124908

9583 East Slauson Avenue
Pico Rivera, CA 90660 | Get Directions

(800) 344-6258

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company allege deceptive sales practices, incomplete orders, or poor or inadequate customer service. Most complaints were regarding the company's sales practices in connection with a promotional offer for a set of language videos called "Ingles sin Frontera." Television advertisments promised buyers a free dictionary, and a free black and white television as a buyer incentive. Deliveries were allegedly shipped without the free promotional items, and, many reported incomplete deliveries as well. One complainant reported in response to her inquiry on why she had not received her television, she was sent a cheap radio instead with no explanation. All complainats requested refunds. The company responded to one complaint by sending the missing items. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Armexco closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Armexco complaints