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Armstrong complaints

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1 Armstrong Place
Butler, PA 16001-1951 | Get Directions

(877) 277-5711

http://armstrongonewire.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Armstrong closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Armstrong

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9/29/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/15/2025

Grit Channel needs to be returned to the cable. Currently it is showing that Death Valley Days and some good westerns are to be broadcast but what is on is garbage. Resolution Sought Return Grit to programming.

Company Response

9/17/2025

Thank you for bringing to our attention the concern raised in Ms. Conaway's communication with your o?ice. A supervisor has spoken with Ms. Conaway regarding her inability to receive Channel 74 – Grit TV. Upon investigation, we identifed a broadcasting issue in August that temporarily a?ected this channel. Ms. Conaway has confrmed that she is now able to view the channel, and we are pleased to report that the issue has been resolved. Should Ms. Conaway have any further questions or concerns, we have added notes to her account to ensure that any Armstrong representative can assist her promptly. Again, thank you for bringing this matter to our attention.

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