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Arnold Legacy Hauling complaints

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13994 Hardin Road
De Soto, MO 63020 | Get Directions

(636) 243-1012

http://www.arnoldlegacyhaulin....

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$75.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Arnold Legacy Hauling closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Arnold Legacy Hauling

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12/20/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $75.00 Amount Settled: $75.00

Customer Complaint

11/14/2023

They canceled our trash route and kept our money. Told me it would be 90 days till I got a refund and still have not received a refund. Called again this morning and she hung up on me. Resolution Sought I want my $75 credit back with interest and an apology.

Company Response

12/19/2023

The client has been refunded.

Customer Rebuttal

12/19/2023

Yes. Finally. After holding my money for over 90 days

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