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Arnold's Auto Repair complaints

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637 West Willow Street
Scottsboro, AL 35768-4224 | Get Directions

(256) 259-4448

https://www.activemember.com/a...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arnold's Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arnold's Auto Repair

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4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

We purchased a used motor from this man. Was told that it came out of an 18 Jeep Wrangler. We had 1 mechanic advise us that the motor would not work so we carried it back to him and he advised once again that it did come out of Wrangler. So we carried to another mechanic to put in advised not a Wrangler motor. We then returned the motor and was charged a restock fee of $100 after 3 trips and he spoke with our mechanic and hung up the phone on him. This man showed in his receipt an 18 Wrangler motor but sold us a different motor and I do not feel we should have to pay to restock something we didn't purchase from the beginning. Resolution Sought I would like for them to return our restock fee of $100

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