Complaints for Aro Fresh Start Program in Mission Viejo, CA

27201 Puerta Real #240
Mission Viejo, CA 92691 | Get Directions

(866) 696-7600

http://www.arofreshstart.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company failed to perform as agreed, that they did not pay off mortgages, customers continued to receive foreclosure notices, and that the company was not responsive to their concerns. A few clients who invested money to purchase properties complained that they were responsible for the mortgages even though their names did not appear on the title of the property and demanded refunds.

The company responded to a couple of the investors concerns by issuing refunds. Those who complained of their foreclosure services received no response.

Complaint Closing Statistics

0 complaints against Aro Fresh Start Program closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Aro Fresh Start Program complaints