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Arrigo Fiat West Palm Beach complaints

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6500 Okeechobee Blvd.
West Palm Beach, FL 33411 | Get Directions

(855) 979-4054

http://www.fiatusaofwestpalmbe...

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Total Amount in Dispute:
$1,131.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arrigo Fiat West Palm Beach closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arrigo Fiat West Palm Beach

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3/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,131.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

I leased an Alfa Romeo for my wife from Arrigo. We turned in a previous lease car. Last week we brought it to Arrigo to go thru it for the 18,000 mile annual checkup and oil change. They repaired a minor item under warranty. I contacted Ally Bank who the lease was assigned to in order to figure out how to pay the balance due on the contract so I could buy and get the title to the car. I was informed that they couldn't give me the title; that I had to have the title sent to an approved dealer and pay them. I then asked them who the dealer was that they used. They told me I could go to any approved dealer. They didn't offer a list but offered that I could go to the dealer where I got the car. I asked who was paying their approved dealer because I had no intention of doing it. After getting no reply, I asked if there was someone else I could talk to and Grace passed me on to Abbie who repeated the same information. I ended the conversation quickly and contacted the dealer, Arrigo. I explained that I was buying the lease vehicle and they asked when I was coming in. I said I wasn't. I just wanted to know where to send the money and have the title sent to me. I would also pay title fees and any sales tax due. At that point I was told I had to bring the vehicle in. When I asked why, he said they had to do a full inspection of the car and the fee for the inspection was approximately $1131.00 I said I was buying the car, didn't need it inspected again, it had just bee Resolution Sought I want to buy out my lease. I don't want to pay to have my car inspected. There is nothing in the contract that requires me to use a dealer or pay any fees. Arrigo assigned the contract to Ally.

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