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Arrow Disposal Services Inc complaints

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110 West Williams Street
Abbeville, AL 36310 | Get Directions

(866) 440-3983

http://www.arrowdisposal.net

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Total Amount in Dispute:
$668.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Arrow Disposal Services Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Arrow Disposal Services Inc

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9/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/14/2023

Over 3 weeks ago this adsi which my camera caught came behind my home around 120 my alarm went off while i was taking my niece to the school...we pay for 2 garbage cans always have they took out 2nd garbage can we was having to pile raw garbage up against our home due to fact the other can was full. They had already come that morning to get garbage. I am on disability so they have to carry my cans to road. The reason they came back is a mystery but i have talked to a guy familar with this scam we played hell trt get our 2nd can back yet to get back so i plan on filing small claims court since we pay for that can its pd up they haf no business taking can due to factcwe have been on phone fir 3 weeks now ans we had to endure that disgustibg garbage up against out home is incalled fir sobi am planning on suing yhem for xtra 500 due to fact they took it illegally wont bring it back and it is pd for Resolution Sought Oyr 2nd garbage can wi will not be paying this months garbage can bill since our garbage can been gone nearly month also 500 dollars for the headache of get this can back yet to get back but a guy from previous garbage pickup i stopped him he told whole scam about what went down about this can..we are dealing with major corruption in this city since i know ceap on them they are putting these people up these scams

6/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $168.00 Amount Settled: $0.00

Customer Complaint

5/1/2023

Jasper County Mississippi solid waste 12 month contract AP paid $168 to Jasper County solid waste on January 12th 2023 for one year of weekly garbage pickup the garbage schedule is Wednesdays but most times is Thursdays or has gone as long as two weeks to be picked up I've been told many times that there are no workers and that's why the service is so bad Resolution Sought I would like to get the services I paid for on a weekly basis I would like get picked up on the designated day of the week one time this year it went two weeks and I did not get any credits for one week

Company Response

6/12/2023

Miss Sims has been taking care of the county is refunding her for one month have talk to her and she is happy

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