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Arrow Loan Arranger complaints

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3925 South 1st Street
Abilene, TX 79605 | Get Directions

(325) 673-9500

http://www.yourloanarranger.co...

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Total Amount in Dispute:
$2,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arrow Loan Arranger closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arrow Loan Arranger

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,250.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

I purchased a used car from arrow loan arranger. I put $2250 down on an over priced Toyota Corolla. They lied about the state inspection. The car was never inspected but I received tags. I received a ticket for no tail lights on the day of purchase, I had no dash lights, the right blinker did not have wiring or a place to put the bulb. I asked them to work with me and trade but they refused. They repossessed the car and now I can't get it back without paying $819. I asked for a highway ready car because I live in Brownwood, I work in Abilene and I am a travel nurse on my days off. I was in a hurry to buy so I would not miss work. They never disclosed all the problems with the car. The blower motor was loud, no ac, I received two tickets in the month I had the car for lights not working. The car would shake when sitting at a drive thru and driving at higher speeds. They charged almost 14,000 for this car. I believe this is deceptive car sales and fraudulent inspection. I was emailing back and forth with the manager Keri Carlton when she decided to repossess the car. Resolution Sought I would like to have my $2250 back.

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