Complaints for Arrow Van Line Inc. in Simi Valley, CA

1464 Madera Road #N 115
Simi Valley, CA 93065 | Get Directions

(818) 280-3593

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of serious allegations that the actual cost of the move far exceeded the quoted amount. Other consumers allege the company delivers items late items were lost or damaged and poor customer service is received when disputing charges or inquiring about late deliveries.~~The company responds to complaints by apologizing and stating that they moved more items than were listed in the inventories provided by customers. In some cases the company provides discounts or partial refunds. They claim that deliveries are made within the maximum contracted delivery date and advise customers how to file claims for lost or damaged items.

Complaint Closing Statistics

0 complaints against Arrow Van Line Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Arrow Van Line Inc. complaints