Complaints for Arrowflight Van Lines, Inc. in Los Angeles, CA

15030 Ventura Blvd. Suite 720
Los Angeles, CA 91403 | Get Directions

(877) 779-6683

http://www.arrowflightvanlines...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

In at least some cases, the complaint allegations are very serious. Complainants generally allege: failure to honor moving quotes and estimates; failure to inform the customer of additional charges until after items are loaded; items are held until additional fees are paid; damages to property or items as well as missing items; late arrival; and difficulty filing claims or having claims honored.

The company responds to some complaints by indicating increases were due to the customer having more items at the time of pickup than originally quoted, delivering items, sending claim information, apologizing for delays, and issuing discounts.

Complaint Closing Statistics

0 complaints against Arrowflight Van Lines, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Arrowflight Van Lines, Inc. complaints