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ARS Rescue Rooter complaints

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1465 Beaver Ruin Rd
Norcross, GA 30093-3211 | Get Directions

(770) 908-8488

http://www.universalservices1....

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Total Amount in Dispute:
$109.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ARS Rescue Rooter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ARS Rescue Rooter

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2/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $109.00 Amount Settled: $0.00

Customer Complaint

1/7/2025

They quoted me a price for a service diagnostic visit but changed that price after the technician arrived on-site and did work. They said $89 then charged $109. In addition to that, they sent a salesman, Oliver Contrera, to my home to try to pressure me into purchasing a new HVAC system at an extremely high price. He used predatory sales tactics and the whole process should be considered fraudulent sales practices. Oliver stated my system did not work and I need a new one. He also stated it was six years old and it is only 4. He also tried to convince me it would be cold and they are running out of inventory so I need to buy now. Turns out, they never checked the warranty. I'm still covered. They did the previous install for $5600 but are now trying to charge me $21k to install a similar unit. In addition to that a new company completed tested everything and determined I do not need a new system. I also have all the documentation and text messages from their Sales person. I can provide any additional documentation needed to support the reported claim. Resolution Sought I want a refund and I want them to fix what is broken on my system instead of trying to make me purchase a new one. If they are not willing to refund the diagnostic fee then I should at least get so.wthing towards another company to fix the issue because the unit they installed is still under warranty. Which they didn't even want to check. They tried to price gouge me for a new unit.

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