ARS Travel Services Limited complaints

I purchased plane tickets through them. Two days before I was set to come back they contact me to tell me that my departure time has changed from 2:30pm to 5:56 am. I explained to them how difficult that was going to be for my family since we had made previous arrangements to be taken to the airport from a report part of Panama. They suggested I contact the airline itself to see if they offer me more options. American Airlines told me that the time change had been made over a month ago, and that Lookbyfare had failed to notify me in a timely matter causing me to miss another flight that was close in time to my original one. Lookbyfare denied that they knew ahead of time and maintained the position that they were just notified my AA. I asked about my options that the agent said that they needed 24 hrs. to find out how much of a refund I could get from AA. I contacted them 24 hrs later as agreed, but they never answered. I tried with my daughter's phone and the results were the same. The next day I tried again, and I finally hung up after they kept me on hold with a recording for 42 minutes. At that time I knew they were avoiding my calls because they messed up and couldn't recognized it and try to do something for me. Resolution Sought I would like to spread the word that this is what's happening with travel agencies. They are not updating their r tickets and notifying their customer causing a lot of unnecessary headaches.

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June 1, 2021 I purchased 4 airline tickets on 2 different airlines. I paid 166.78 for 2 tickets on American Airlines and paid 138.80 for 2 tickets for Spirit Airlines. Unfortunately I had some unexpected events as to where my grandson couldn't go on the initial dates July 22-24, 2021. I called back on June 16, 2021 and spoke to a representative name Daniel asking him to give me credit for my grandsons ticket on American Airlines. Daniel went through process of cancelling my grandsons ticket explaining that I had 83.00 credit for his ticket. Efforts were made on my behave to arrange for me to take my grandson on his birthday trip on July 17-19, 2021. I called LookbyFare and spoke to representative name Frank. While discussing rescheduling the flights and using the 83.00 credit to purchase my grandsons ticket for American Airlines. Frank explained to me that both tickets for American Airlines were cancelled by rep Daniel and I have 166.00 credit available. I was very discouraged to fine out that both tickets were cancelled by Daniel. I decided to rebook 2 more tickets for American Airlines for my grandson and myself. I asked Frank to apply my 166.00 credit towards the new purchase of the 2 airline tickets. I also had to change the dates for the 2 SPIRIT airline tickets with Frank. Frank put me on hold for approximately 30-45 minutes. When Frank returned to the line. He explained to me the purchase for the American Airlines tickets was an additional 318.80 and the new cost to Resolution Sought Refund my monies

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