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Art's Trucks & Equipment complaints

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8302, 3001 West Expressway 83
Mc Allen, TX 78503 | Get Directions

(800) 292-7007

http://www.artstrucks.com

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Total Amount in Dispute:
$54,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Art's Trucks & Equipment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Art's Trucks & Equipment

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12/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $54,000.00 Amount Settled: $0.00

Customer Complaint

11/9/2021

I brought a 2005 international 4300 Grapple Truck and it's been cr*p from the start, I signed papers in March 2021 it took them until May 23,2021 to get it and been in and out the shop sence from 1st of June and I have paid about 14,000-18,000 for repairs and miss about $20,000 of work and they just play crazy. Resolution Sought I want them to pay for repairs and I have proof of rigging and painting to front like it's good but not

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