Find a reputable business?

Complaints and Resolutions

Arvest Bank complaints

Read Complaints File Complaint View Full Report

PO Box 799
Lowell, AR 72745 | Get Directions

(866) 952-9523

https://www.arvest.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$26,921.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Arvest Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Arvest Bank

Sort by

10/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $26,921.00 Amount Settled: $0.00

Customer Complaint

9/26/2023

Interesting wives a call from Arvest saying there was fraudulent activity in my account and said I couldn't get into my online banking website for a week. They said they were working on disputing the charges and they were issuing me a new card. I felt worried about it after several days and I called the Arvest number and they said it wasn't them. They saw all of the real charges that added up to 26,921.00. Arvest looked at it and said it was my responsibility and they wouldn't cover the charges. They credited me 1753.16. Resolution Sought Give me a refund for the full amount of 26,921.00.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile