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ASAP Motors of FWB complaints

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2 Hollywood Blvd SW
Ft. Walton Beach, FL 32548 | Get Directions

(850) 616-7102

http://www.asapmotorsfwb.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against ASAP Motors of FWB closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ASAP Motors of FWB

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9/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/18/2022

I purchased a vehicle less than a week ago and today vehicle won't start. Upon calling the seller (ASAP MOTORS), I was told to check the battery which tells me they knew it in advance but failed to replace it. I refused to pay for a new battery. Resolution Sought I want them to replace battery with new one.

Company Response

8/30/2022

The customer called after 1 week stating the car wont start, every car we sell and every customer sign an as is form, customer should buy a 55$ battery from walmart...

Customer Rebuttal

9/3/2022

The response from ASAP Motors pretty much confirms my initial statement that they knew the Armada had issues but lied and said there were no issues. Just so you know there are NO $55 batteries sold for this vehicle at Wal Mart or any where else for that matter. Florida law states that the "AS IS" sign is supposed to be posted "ON" the vehicle (which it wasn't) or it's not valid. None of the cars on ASAP's lot have the sign posted on them! The cheapest battery i could find for this vehicle was a little over $200. After replacing the battery there is still an issue with starting, either the starter or the ignition switch or both will have to be replaced. So instead of being sarcastic and telling me what I should replace, try responding with a solution to the problem that you created by lying and being dishonest. Quit hiding behind that AS IS sign that you didn't put on the vehicle or any of them. You didn't follow the guide lines for selling used cars according to Florid Law, so" MAN UP" and do what's right. Don't continue on this path of dishonesty and "ZERO" Integrity because it will catch up with you! I trusted you Is this how you want your kids treated one day? Be Blessed

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