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Asa's Auto Sales complaints

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3749 Riviera
Cottage Grove, OR 97402 | Get Directions

(541) 337-1944

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Asa's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Asa's Auto Sales

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5/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

4/27/2022

I went to the car dealership it said it had a clean title they wanted for 4,400 for the car I gave him $3,700 and after I gave him the cash he said he did not have the title to give him a couple days the next day I was driving the car the the check engine light came on I told him I needed the title to change it to trade it in for a Malibu because I was scared the car wasn't going to last and I bought it as is and he said he didn't have the title at the time to give him a couple more days at something but it got lost in the mail or whatever anyhow I found out that they didn't even own the car the car had a lien on it another car plays bought it I still haven't had a title it's been past 25 days the car doesn't run the thing that was wrong with it was an O2 sensor or the Cadillac converter and he won't they won't give me my money back or anything so I still don't have a title today and I can't do anything with the car cuz I don't have a title it doesn't run Resolution Sought Give me my money back

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