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ASC Warranty, Inc. complaints

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P.O. BOX 2400
Mountain Home, AR 72654-2400 | Get Directions

(800) 442-7116

http://www.ascwarranty.com

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against ASC Warranty, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

5 complaints against ASC Warranty, Inc.

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12/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/20/2023

I have a warranty that's covers everything on my vehicle according to the dealership I had purchased it from, and they are telling me I have to pay all the expenses, I have 1000 miles left on my vehicles warranty or 2 plus months, Resolution Sought Pay for my car issues as they stated verbally at time of purchase , I had two witnesses with me

Company Response

12/5/2023

Hello, I'd like to review your experience with our company. Please email me directly at tammy.knight@ascwarranty.com with your name and service agreement number and I will be happy to assist. Sincerely, Tammy Knight ASC Warranty

2/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

1/23/2023

Warranty company issued a claim for a transmission that does not flash with my vehicles computer, my mechanic brought this to there attention after he tried to have it flashed. "Not our problem anymore, we issued a check" now I am stuck paying for a brand new transmission for my wife's car. Family of 6 with one vehicle we have been with out a second vehicle for over a month I work full time in mass and they won't even cover a rental car. The customer service was extremely rude and pushed the blame directly onto my mechanic. Who advised them that they were making the wrong choice, but they okayed the choice because it was the cheapest option without asking me which option I would like. Would like some sort of action to happen, I'm a tax paying American citizen with a family that is barely making it by so you can understand that this new transmission payment Is going to set me back! Resolution Sought Pay for new transmission.

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