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Ascendant E-Commerce LLC complaints

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312 West 2nd Street, Unit #A2299
Casper, WY 82601 | Get Directions

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Total Amount in Dispute:
$130.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ascendant E-Commerce LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ascendant E-Commerce LLC

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5/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $130.11 Amount Settled: $0.00

Customer Complaint

4/8/2026

I ordered a product online and they entered me in a subscription plan without my knowledge or consent. They charged me 130.11 that came thru on the 3rd when I contacted them they told me it was already sent out then I got an email on the 6th saying it was sent out. They tried to first offer me a 30 refund. The next day it was 40 then it was 50 then yesterday it was 70 I want a full refund then they said I had to pay a restocking fee to which I replied no . It seems this company has a habit of entering people in a subscription plan without their knowledge according to all the reviews I have contacted my bank and filed a dispute Resolution Sought 100 refund

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