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ASG Security complaints

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4609 Quail Lakes Drive Suite 1
Stockton, CA 95207 | Get Directions

(855) 910-2747

https://www.asg-security.com/

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Total Amount in Dispute:
$554.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ASG Security closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ASG Security

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1/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $554.24 Amount Settled: $0.00

Customer Complaint

12/17/2024

A salesman came to my door, did not represent himself from this company, but wanted to check my alarm for possible updating. After all was said and done he told me I was now with a new security company and I owed $4300 for installation of new system. He gave no notice I could cancel and the immediately drew money from my checking account for monthly fees etc. I gave notice to not taken money from my checking and told them to come get their equipment, they then said there would be a $500 cancellation fee, Help! Resolution Sought I would like them to refund what they took from my checking, come get their equipment' and not charge me $500.

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