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Ash New York complaints

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8 The Green Suite A
Dover, DE 19901 | Get Directions

(302) 608-0610

https://ash-newyork.com/

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ash New York closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ash New York

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1/5/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $74.95 Amount Settled: $0.00

Customer Complaint

12/19/2025

I made an order on December 5th from a business that I never ordered from before this business Is in China but they are deceving people giving an address in Delaware had I known it was in China I would not have spent over 150.00 for a pair of boots and a sweat suit that was so small it could fit a kid and the quality was awful I contacted customer service had the form printed out for return reading the form it is holding me responsible for paying mailing merchandise back in other words I have to pay for shipping it back the return address is in china I cannot wear or use the sweat suit I'm sill waiting for the boots and I'm so afraid that they may be for a kid this company is misleading customers the item number is ASH918853 for sweat boots.THE PHONE NUMBER ON THE RETURN SLIP IS CHINA 1531 1457-1683 Resolution Sought I want my money back as I told them in the email.

Company Response

12/23/2025

Dear Katherine, Thank you for reaching out regarding your recent order. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your concerns. Our return policy, which is provided at the time of purchase, specifies that customers are responsible for return shipping and any applicable customs costs for returns due to a change of mind or exchange. Regarding the items themselves, they were shipped exactly according to the sizes selected in your order, and our quality control ensures that all products are shipped in perfect condition. We can also confirm that the boots associated with order ASH918848 have already been delivered successfully, and the customer also confirmed that via email. While we understand that this may be disappointing, we remain available to assist with the return process should you choose to proceed under the terms of our return policy. Thank you for your understanding.

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