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Ashland Inn complaints

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3020 Winchester Avenue
Ashland, KY 41101-1964 | Get Directions

(606) 325-0776

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Ashland Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ashland Inn

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10/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/27/2022

I've loved in the motel with my family for going on 3 months I've asked the manager multiple times to move us rooms due to mice an rat problem roaches problem the sink leaks making moldy carpet there is black mold on our ceiling our tub is broken where it's just been dry wall on it the tub never stops dripping the bed are broken where the box spring is falling apart an the Mattress springs are coming threw I was told I was complaining when all I want is a different room on the bottom floor I was told if I reported this I will be kicked out of this motel an my id will go up on the board of don't rent to I can't sleep due to the infestation or mice an rats and the maintenance man dose not have a license to fix electric or plumbing this is room 207. Resolution Sought Please contact this place and have us removed from the room we are in which is 207 to a bottom floor room since this room is so bad it take a really long time

Company Response

10/25/2022

The motel management never threatened this customer for any reason. But the room problems are all taken care by changing the room. As proof I have asked customer to sign the paper (BCA letter of response).

Customer Rebuttal

10/28/2022

This problem has been resolved. They moved us to a different room and everything is fine.

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