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Ashley furniture complaints

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4597 Southwest Drive
Abilene, TX 79606 | Get Directions

(325) 823-0420

http://www.stores.ashleyfurnit...

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Total Amount in Dispute:
$42,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ashley furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ashley furniture

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7/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $42,000.00 Amount Settled: $0.00

Customer Complaint

7/1/2022

They are going on breech of contract, they have not delivered the furniture that was purchased,they keep pushing our order back ,we have tried calling,going in,in person to talk,they make promises but do not deliver on those promises. Resolution Sought Our furniture.. we paid for a house full of furniture,and have gotten small pieces,with a back injury I sleep on an air mattress because they have the mattress for my bed they delivered a base but still have no mattress,among all the other pieces of furniture.

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