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Ashley HomeStore complaints

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1165 North Dupont Highway, Suite 3
Dover , DE 19901 | Get Directions

(302) 724-7442

https://stores.ashleyfurniture...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ashley HomeStore

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2/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

We ordered and paid for a sectional from them on February 20, 2021 and was told we would have it in 8-12 weeks. We went to several Ashley stores and were told 20-24 weeks so we questioned them and they said it will be 8-12 so we ordered from them. Nothing came in until July 2021 which was partial 5 of our 7 pieces so they said they would split our delivery since it was well over the 12 weeks and the other 2 pieces would come the next month. Today, January 21, 2022 we are still waiting for the 2 pieces which are our end pieces. We have had partial furniture since July and they are saying it's not due until April and who knows if it will be then because each month they move it back. They are now saying they should have never split the order because it may never come. We have asked for something to be done and they say they can't do anything. We want to return this and get some furniture that is in stock. We have not had furniture long enough and who knows if we will ever get it. Resolution Sought Take back the furniture and give us our money back so we can get a living room sectional or get us out 2 end pieces.

Company Response

2/11/2022

Company emailed stating: Customer did receive a partial delivery of the sectional purchased on 2/26/2021. We certainly did not anticipate a 1 year delay on the order. Ms. Jester did return the merchandise in her home. She did receive a refund in full.

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