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Ashley HomeStore complaints

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6060 Bayfield Parkway
Concord , NC 28027 | Get Directions

(704) 720-7400

http://www.ashleyfurniture.com

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Total Amount in Dispute:
$1,739.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ashley HomeStore

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7/15/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,738.95 Amount Settled: $0.00

Customer Complaint

6/16/2021

Ordered my dresser and bed (frame and headboard) first weekend in April, received my dresser and headboard May 15th 2021 and didn't receive the bed frame and hardware. I've been talking to customer service since and they informed me that hardware is coming from China. I'm still waiting to hear regarding my bed frame, I will be asking for the whole bed set for free cause all of this trouble I'm going through. Resolution Sought Give me my bedroom set for free

Company Response

6/22/2021

We apologize for the delay of the hardware for your bed. The hardware is set to be shipped directly to your home once it is available from the manufacturer. Once your bed has been assembled we can offer goodwill compensation. The amount of the compensation would be determined once this matter has been resolved. However, the amount of the compensation is based on the items directly affected specifically the bed not the entire bedroom suite. Kind Regards, Ashley HomeStore Customer Care

Customer Rebuttal

7/15/2021

My bed has finally been put together. I'm satisfied.

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